Terms and Conditions

General terms and conditions of business

Scope

1. These General Terms and Conditions (herinafter also referred to as „GTC“ apply to contracts for the provision of hotel rooms as well as to all related services and deliveries of the hotel.

2. The customer’s general terms and conditions shall only apply if this has been in writing.

3. The contract language is German.

Customer information on booking options via the website

The technical steps leading to the conclusion of a contract are as follows:

1. 1. By clicking the "Book Online" button on the hotel's website, the customer is redirected to an online booking form. This opens in a new window and is located at https://reservation.one.dirs21.de/hotelblauerbock.

2. Customers can choose between German and English for booking. The customer must enter the desired information, such as the period and the number of people or rooms, into the search box. A selection of rooms for the desired period will then be displayed. This page contains information about the rooms, such as amenities, as well as prices (including VAT) and the option to book extras, such as a garage. This selection is saved by clicking the corresponding button, the "Continue booking" button.

3. The customer is then taken to the personal information page. This must be entered here. The payment method (by credit card) is also selected here, and there is an option to purchase insurance. By clicking the "Book now" button, the customer is taken to an overview page where they confirm their personal information and payment details.

4. By clicking the corresponding button, the "Book now", the customer submits a legally binding offer. The booking can only be completed if the customer has previously accepted these Terms and Conditions by clicking on them, thereby including them in their offer. To do so, the customer must check the relevant box. The customer also has the option of saving and/or printing the Terms and Conditions in a reproducible format. The hotel will confirm receipt of the booking to the customer by E-Mail (order confirmation). The order confirmation also contains the applicable Terms and Conditions.

5. The booking process becomes legally binding when you click „Book now“. 

6. If the booking is made via the website by a consumer within the meaning of Section 13 of the German Civil Code (BGB) (i.e. a natural person who makes the booking for a purpose that cannot be attributed to their commercial or independent professional activity), the transaction is generally a so-called distance selling transaction within the meaning of Section 312c of the German Civil Code (BGB). In the case of a distance selling transaction, the consumer can generally be entitled to a right of withdrawal within the meaning of Section 312g Paragraph 1 of the German Civil Code in conjunction with Section 355 of the German Civil Code (BGB). It is expressly pointed out that in the case of a booking of hotel services via the website, consumers are not entitled to a right of withdrawal according to Section 312g Paragraph 2 Sentence 1 No. 9 of the German Civil Code (BGB).

Conclusion of contract, contract partner, contract content; limitation period

1. Hotel offers are always subject to change. The presentation and advertising of rooms and extras on the website do not constitute a binding offer to conclude a contract. The contract is concluded upon acceptance of the reservation or booking by the hotel. If payment is made by credit card, acceptance is subject to authorization of the guest's credit card details or presentation of proof from the customer's bank that the account has sufficient funds to cover the accommodation costs. The hotel reserves the right to confirm the booking in writing.

2. The contracting parties are Blauer Bock Hotel GmbH & Co. KG (hereinafter referred to as "the hotel") and the customer. If a third party makes a reservation on behalf of the customer, they are jointly and severally liable to the hotel for all obligations arising from the contract, provided the hotel has received a corresponding declaration from the third party.

3. The customer does not acquire any right to the provision of specific rooms. The customer is obligated to treat the rented room, its furnishings and equipment, and the common areas with care and consideration. Unless otherwise agreed, hotel rooms are available from 2:00 p.m. on the day of arrival (check-in time); the customer has no right to earlier availability.

4. On the agreed departure date, the rooms must be vacated and made available to the hotel by 11:00 a.m. (check-out time) at the latest. After that, the hotel may charge 50% of the full room rate for use beyond the agreed-upon date until 6:00 p.m., and 100% of the full room rate after 6:00 p.m. due to the late vacating of the room. This does not constitute grounds for contractual claims by the customer. The customer is free to prove that the hotel has incurred no or a significantly lower claim for usage fees.

5. Subletting or reletting of the hotel rooms provided is generally not permitted and requires the prior written consent of the hotel.

6. If a guest is provided with a parking space in a hotel garage, whether for a fee or free of charge, this does not constitute a safekeeping contract. The hotel is not obligated
   to monitor the parking space.

7. Bringing food, drinks, flowers, and furnishings is generally not permitted. Exceptions require a written agreement. Smoking is prohibited in all enclosed areas of the hotel.

8. All claims against the hotel generally expire one year from the beginning of the limitation period pursuant to Section 199, Paragraph 1 of the German Civil Code (BGB), upon the claim arising and upon knowledge or grossly negligent ignorance of the claim. The provisions of Section 475, Paragraph 2 of the German Civil Code (BGB) remain unaffected. Claims for damages expire after five years, regardless of knowledge. The shortened limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

Prices, payment

1. 1. The customer is obligated to pay the applicable or agreed hotel prices for accommodation and other services used. This also applies if the customer subsequently requests changes to the number of rooms booked, the hotel's services, or the length of stay, and the hotel agrees to this. For services provided after midnight, the hotel is entitled to charge a night surcharge based on the tariff for each hour or part thereof for the provision of staff.

2. Unless expressly agreed otherwise, valid means of payment are cash in euros, debit cards, MasterCard, Visa, and American Express. In the case of a payment in a foreign currency agreed upon in individual cases, exchange rate differences shall be borne by the payer. Deposits in foreign currencies are not accepted.

3. Hotel invoices are due without deduction within 3 days of receipt, but no later than 30 days after departure. In the event of late payment, the hotel is entitled to charge interest at a rate of 9% per annum to businesses. If the customer is a consumer, the hotel is entitled to charge interest at a rate of 5% per annum for late payment.

4. The hotel reserves the right to request an appropriate advance payment or security deposit (e.g., by credit card) at any time. Certain price types require a full advance payment at the time of booking. No cancellation or rebooking option is granted. No refund of the advance payment will be made. In return, the guest receives an effective price advantage. Unless otherwise agreed in writing regarding the amount of the advance payment and the payment dates, the following advance payments are agreed: For bookings of 5 or more rooms: 80% deposit no later than 42 calendar days before arrival.

5. A lien is created on all items of any kind brought in by the customer with regard to all claims related to the above order.

6. The billing method (recipient) must be communicated to the hotel upon order or at the latest upon completion of the service. Complaints regarding billing must be reported
   to the hotel immediately upon discovery.

7. The customer may only offset or reduce a claim against the hotel with an undisputed
   or legally binding claim.

Cancellation by the hotel